Your AI Receptionist for Automotive Shops.

1. Seller & Acceptance: AutoShopAssist is operated by Muhammad Hamza Adnan, a sole proprietor ("AutoShopAssist," "we," "us," or "our"). By accessing or using the AutoShopAssist platform, you ("you," "shop," or "user") are entering into a binding agreement with Muhammad Hamza Adnan and agree to be bound by these Terms & Conditions. If you do not agree, do not use the platform.

2. Shop Owner Account Responsibilities: Shop owners are responsible for maintaining the confidentiality of their credentials and securing access to their administrative dashboard.

3. Accuracy of Information: Shops are solely responsible for ensuring that their business details, service menus, operating hours, and contact information provided within the platform are accurate.

4. AI-Generated Responses: AI responses are generated automatically based on configuration and conversation context. AI-generated responses may not always be perfect and should be monitored by shop staff.

5. Booking Requests: Booking submissions captured through the platform represent appointment requests and may require manual confirmation by the shop before service delivery.

6. Shop Obligations: Shop owners are entirely responsible for their automotive services, pricing, availability, customer interactions, and fulfillment of requested work.

7. Acceptable Use & Prohibited Misuse: Users and shops agree not to: (a) use the platform for any unlawful purpose; (b) engage in fraud, spam, or abusive messaging; (c) infringe the intellectual property rights of AutoShopAssist or any third party; (d) interfere with platform security, including introducing malware, probing for vulnerabilities, or unauthorized scraping; or (e) attempt unauthorized access to accounts or systems.

8. Platform Availability & Limitation of Liability: AutoShopAssist is provided on an "as is" and "as available" basis without warranties of uninterrupted or error-free service. To the maximum extent permitted by law, our aggregate liability arising from your use of the platform is limited to the fees you paid in the 6 months preceding the claim, and we are not liable for indirect, incidental, or consequential damages.

9. Billing, Subscriptions & Merchant of Record: Payments for AutoShopAssist plans are processed by Paddle.com Market Ltd ("Paddle"), our authorized reseller and Merchant of Record for all orders. Paddle handles billing, invoicing, payment processing, and applicable sales tax/VAT collection and remittance. Subscription term, renewal, cancellation, and billing frequency are described in our Refund & Cancellation Policy below and in Paddle's Buyer Terms (paddle.com/legal/terms), which apply alongside these Terms.

10. Account Suspension & Intellectual Property: We may suspend or terminate access to the platform for material breach of these Terms, non-payment, suspected security or fraud risk, or repeated or serious policy violations. All platform software, design, and branding are the intellectual property of AutoShopAssist.

11. Governing Law: These Terms are governed by the laws of Pakistan, without regard to conflict-of-law principles, except where mandatory local consumer-protection law applicable to you requires otherwise.

12. Modifications & Contact: We may update these Terms from time to time; continued use of the platform after changes take effect constitutes acceptance. For legal, billing, or support inquiries, contact support@autoshopassist.com.

1. Cancel Anytime: You may cancel your AutoShopAssist subscription at any time from your dashboard or by contacting support@autoshopassist.com. Cancellation stops future billing; you keep access to the platform until the end of your current paid billing period, and no partial refund is issued for the unused portion of that period.

2. Refund Window: If you are not satisfied with a charge, you may request a refund within 14 days of that charge (initial subscription or renewal) by contacting Paddle, our payment provider and Merchant of Record, via Paddle.net or the receipt/invoice email Paddle sends you. Requests made after 14 days are not eligible for a refund.

3. Exclusions: Refunds are not available for subscription periods substantially used beyond the 14-day window, for accounts terminated due to a violation of our Terms & Conditions, or for charges disputed in bad faith. Each request is reviewed individually.

4. How Refunds Are Processed: Approved refunds are issued by Paddle to your original payment method and may take several business days to appear, depending on your bank or card provider.

5. Questions: For billing, cancellation, or refund questions, contact support@autoshopassist.com or Paddle support via Paddle.net.

1. Who We Are: This Privacy Policy is issued by Muhammad Hamza Adnan, a sole proprietor trading as AutoShopAssist ("AutoShopAssist," "we," "us," or "our"), of Karachi, Pakistan. For privacy questions or requests, contact support@autoshopassist.com. For the personal data described below, AutoShopAssist acts as the data controller.

2. Information We Process: AutoShopAssist processes shop/business profile information, customer contact details submitted during chat conversations, lead logs, and appointment requests.

3. Purposes & Legal Basis: We use this information to provide core platform services, power the AI receptionist, facilitate email/SMS notifications, and populate the shop owner dashboard. We rely on performance of a contract (to deliver the service you sign up for), our legitimate interests in operating and securing the platform, and, where applicable, your consent (e.g., SMS opt-in).

4. Data Retention & Infrastructure: Information is stored securely using industry-standard database infrastructure and retained for as long as necessary to support shop operations, after which it is deleted or anonymized.

5. No Selling of Private Data: AutoShopAssist does not sell, rent, or trade customers' or shop owners' private or sensitive information. Data is never used for unrelated advertising purposes.

6. Your Rights & Shop Rights: Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to restrict, object to, or withdraw consent to certain processing. Shops can also update or remove information directly through their secure administrative portal. To exercise these rights, contact support@autoshopassist.com; we respond within the timeframe required by applicable law.

7. Payment Processing & Merchant of Record: Subscription payments are handled by Paddle.com Market Ltd ("Paddle"), which acts as our payment processor, Merchant of Record, and an independent controller for the payment-related personal data (e.g., billing name, card details, tax information) it collects at checkout. Paddle's handling of that data is governed by Paddle's own Privacy Policy, not this one. AutoShopAssist does not receive or store your full card details.

8. Cookies: AutoShopAssist currently uses only essential session cookies required to keep shop owners securely logged in to the dashboard. We do not currently use advertising or third-party tracking cookies; if this changes, we will update this policy and request consent where required.

9. Google Calendar API — Data We Access: For shops that choose to connect their Google Calendar, AutoShopAssist requests read and write access to that calendar through the Google Calendar API. Specifically, we access: (a) free/busy time-block data — the start and end times of existing events only, never their titles, descriptions, attendees, or any other event content — solely to determine open appointment slots; and (b) the ability to create, update, and cancel calendar events that AutoShopAssist itself generates for confirmed customer appointments, which contain the service type, customer name, vehicle details, and appointment date/time supplied through the chat. We do not read, access, or store the titles, descriptions, attendees, or content of a shop's other, pre-existing calendar events beyond their free/busy status.

10. Google Calendar API — How We Use This Data: This data is used exclusively to power the appointment-scheduling features of the platform: checking a shop's real-time availability before suggesting or confirming a time to a customer, avoiding double-bookings, and creating, updating, or cancelling the corresponding calendar event once a shop owner confirms an appointment. Google user data accessed through this integration is never used for advertising, profiling, or any purpose unrelated to providing these scheduling features.

11. Google Calendar API — Data Sharing & Disclosure: AutoShopAssist does not sell, rent, or disclose Google user data to any third party. The only parties that process this data are: (a) our database/hosting infrastructure providers, who store it solely to operate the Service under confidentiality and data-processing obligations; and (b), limited to a free/busy availability summary only and never full calendar contents, the AI language-model provider described in Section 14 below, which uses it transiently to generate the receptionist's conversational reply. We do not share Google user data with advertisers, data brokers, or any other third party, and we disclose it only where required by law.

12. Google Calendar API — Data Protection: Google Calendar access and refresh tokens are stored encrypted in our database and are never exposed to shop staff, customers, or anyone outside the systems that perform the scheduling functions described above. All communication with the Google Calendar API occurs over encrypted HTTPS/TLS connections, and access to stored tokens is restricted to the minimum systems and personnel required to operate the integration.

13. Google Calendar API — Retention & Deletion: Free/busy availability data is used transiently to generate a response and is not retained beyond that purpose. The Google Calendar access/refresh token is kept only for as long as a shop keeps its Google Calendar connected and is permanently deleted from our systems immediately upon disconnection — whether initiated from the AutoShopAssist dashboard or by revoking access at myaccount.google.com/permissions. Shop owners may also request deletion of any associated data at any time by contacting support@autoshopassist.com.

14. AI Processing & Google API Limited Use Disclosure: AutoShopAssist's AI receptionist replies are generated using Together AI (together.ai) as our third-party inference/hosting provider for a large language model (currently Meta's Llama 3.3 70B Instruct Turbo). When a shop has Google Calendar connected, a summary of free/busy time blocks (never full event details) may be included as context so the AI can describe real availability to a customer. Per Together AI's own data policy, data submitted through its API is not used to train or improve any AI/ML model unless a customer explicitly opts in, and AutoShopAssist has not opted in to any such training or data-retention program. AutoShopAssist's own use and transfer of information received from Google APIs, including any information routed through this AI provider, adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data — raw, aggregated, or derived — to develop, improve, or train generalized or foundational AI/ML models, whether directly or through any third-party service.

15. Policy Updates: This privacy policy may be updated periodically to reflect service enhancements.

1. Consent-Based Messaging: Mobile phone numbers and SMS opt-in consent collected through AutoShopAssist are used solely to facilitate appointment communications and customer service between shops and their customers.

2. No Third-Party Marketing Sharing: Mobile phone numbers, SMS consent, and text message content are never sold, rented, or shared with third parties for marketing or promotional purposes, in accordance with A2P 10DLC and mobile carrier requirements.

3. Opt-Out: Customers may reply STOP at any time to opt out of SMS communications, and HELP to request assistance. Message and data rates may apply.

4. Carrier Verification: AutoShopAssist maintains registered messaging campaigns and business identity verification with mobile carriers to ensure reliable, compliant message delivery.